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		<h1>Re-opening a Ticket</h1>
	
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		<p>Sometimes a caller will call back needing more help because their issue was not truly resolved the first time 
		they called. For calls like these <b>DO NOT</b> create a new ticket, reopen the closed one. The video below will show you how.</p>
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			<source src="videos/ReOpenTicket.m4v" />
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			*Sorry, your browser does not support this video.*
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